Frequently Asked Questions (FAQ)

1. Where do you ship from?

We ship from our partner warehouses located in Europe, the UK, or Asia depending on your location and product availability.

2. How long does shipping take?

- European Union: 3–10 business days
- United States: 5–12 business days
- Rest of the world: 7–14 business days

3. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can track your order using our Track Order page.

5. What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, AMEX), PayPal, and other local payment methods available in your country.

6. What is your return policy?

We offer a 14-day return policy. If you’re not satisfied with your purchase, please refer to our Return & Refund Policy for instructions.

7. The product I received is damaged or not working. What should I do?

Please contact us immediately at support@cinemorapro.com with your order number and photos/videos of the issue. We’ll help you resolve it quickly.

8. Do I have to pay customs fees?

Depending on your country, customs fees may apply. Buyers are responsible for any import taxes or duties imposed by local authorities.

9. Can I cancel or change my order?

You may request a change or cancellation within 12 hours after placing your order. Contact our support team as soon as possible.

10. How do I contact customer support?

You can reach us via email at support@cinemorapro.com. We typically respond within 24 hours on business days.